Tech
Cloud-Based Contact Center Market – Share, Size, Growth | Trends 2022-27

Market Overview 2022-2027:
The latest research study “Cloud-based Contact Center Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027” by IMARC Group, finds that the global cloud-based contact center market reached a value of US$ 17.7 Billion in 2021. Looking forward, IMARC Group expects the market to reach a value of US$ 63.8 Billion by 2027, exhibiting a CAGR of 23.10% during 2022-2027.
Industry Definition and Application:
A cloud-based contact center, or cloud telephony, is a central-based communication enterprise that allows an outbound and inbound communication channel to connect with customers over a phone message, call, and email while maintaining a consistent record. It consists of applications and hosted services developed to support multi-channel contacts, intelligent call routing management, missed call alerts, data analytics, and workforce management tools. It also provides numerous benefits, including improved return on investment (ROI), better customer experiences, optimized agent efficiency, enhanced scalability and flexibility, advanced functionality, and reduced costs. At present, cloud-based contact center services are widely adopted across healthcare, consumer goods, retail, telecommunication, government, manufacturing, public, banking, financial services, and insurance (BFSI) sectors and information technology (IT) across the globe.
Request a PDF Sample Copy for more detailed market insights: https://www.imarcgroup.com/cloud-based-contact-center-market/requestsample
Market Trends:
The market is primarily driven by the escalating demand for cloud computing on account of its affordability, flexibility, scalability, and advanced features. In addition, the rising need for efficient communication systems across multiple sectors is contributing to market growth. Moreover, the sudden outbreak of the coronavirus disease (COVID-19) pandemic and the widespread adoption of remote working practices have accelerated the adoption of cloud solutions across several countries.
This, coupled with the rapid digitalization in the banking, financial service, and insurance (BFSI) industry, is providing a positive thrust to market growth. Additionally, the increasing deployment of the contact center as a service (CCaaS) technology to ensure business continuity, minimize ownership costs, and reduce downtime, is also creating a positive market outlook. Furthermore, the rising integration of machine learning (ML) and artificial intelligence (AI) technologies with cloud-based contact center solutions is anticipated to propel market growth in the coming years.
Cloud-based Contact Center Market Report Scope | |
Report Coverage | Details |
Market size value in 2021 | US$ 17.7 Billion |
Market forecast in 2027 | US$ 63.8 Billion |
Growth Rate | CAGR of 23.10% from 2022 to 2027 |
Base year for estimation | 2021 |
Historical data | 2016-2021 |
Forecast period | 2022-2027 |
Report coverage | Revenue forecast, company ranking, competitive landscape, growth factors, and trends |
Segments covered | Component, Deployment Mode, Organization Size, End Use Industry and Region |
Report Segmentation:
The report has been segmented the market into following categories:
Breakup by Component:
- Solution
- Automatic Call Distribution
- Agent Performance Optimization
- Dialers
- Interactive Voice Response
- Computer Telephony Integration
- Analytics and Reporting
- Service
- Professional Services
- Managed Services
Breakup by Deployment Mode:
- Public Cloud
- Private Cloud
- Hybrid Cloud
Breakup by Organization Size:
- Small and Medium-sized Enterprises
- Large Enterprises
Breakup by End Use Industry:
- BFSI
- IT and Telecom
- Media and Entertainment
- Retail
- Logistics and Transport
- Healthcare
- Others
Breakup by Geography:
- North America:( United States, Canada)
- Asia-Pacific: (China, Japan, India, South Korea, Australia, Indonesia, Others)
- Europe: (Germany, France, United Kingdom, Italy, Spain, Russia, Others)
- Latin America: (Brazil, Mexico, Others)
- Middle East and Africa
Competitive Landscape with Key Player:
- 3CLogic
- 8×8 Inc.
- Avaya Inc.
- Cisco Systems Inc.
- Content Guru Limited
- Five9 Inc.
- Genesys
- NICE Ltd.
- RingCentral Inc.
- Talkdesk, Twilio Inc.
- Vocalcom
- Vonage.
Click here to view detailed information with table of content: https://www.imarcgroup.com/cloud-based-contact-center-market
About Us:
IMARC Group is a leading market research company that offers management strategy and market research worldwide. We partner with clients in all sectors and regions to identify their highest-value opportunities, address their most critical challenges, and transform their businesses.
IMARC’s information products include major market, scientific, economic and technological developments for business leaders in pharmaceutical, industrial, and high technology organizations. Market forecasts and industry analysis for biotechnology, advanced materials, pharmaceuticals, food and beverage, travel and tourism, nanotechnology and novel processing methods are at the top of the company’s expertise.
Contact Us:
IMARC Services Private Limited.
30 N Gould St Ste R
Sheridan, WY 82801 USA – Wyoming
Email: [email protected]
Tel No:(D) +91 120 433 0800
Americas:- +1 631 791 1145 | Africa and Europe :- +44-702-409-7331 | Asia: +91-120-433-0800, +91-120-433-0800
Tech
How to Make Your Business More Cyber Secure

A lot of the threats that exist to modern businesses are in the online world. A cyber attack can be hugely damaging – ranging from costing your business time and money to upending everything that you have worked so hard to achieve. However, plenty of means and methods are available to ensure that your business is more cyber secure. The following blog post will look at a few of the key elements that you can look to change in your business and be more protected.
Learn About the Main Threats
First of all, it will do no harm to learn about a few of the main threats out there and how to reduce your exposure to them. They say that knowledge is power, and this is certainly the case in this area. You can start by looking into a guide to cyber security as a way of finding out where the threats are coming from. Your business may be particularly susceptible to one crime over another, it might also be that one area of your business is more vulnerable than another – so it is worth discovering more so that you put the right security measures in place.
Train Employees in Key Areas
You should also do more to ensure that your staff members are properly trained as this can go a long way toward making sure that you are keeping the number of threats down to a minimum. After all, it is worth noting that a number of the main threats out there can directly result from human error and you certainly don’t want this issue to keep on springing up time and time again. For example, phishing emails are still a common way for hackers to be able to access private data, but if you provide more training here, it inevitably means that they are much more likely to be able to spot any issues that are springing up. They are also much more likely to be able to take the necessary action.
Upgrade Your Tech
It is often the case that hackers will pick on those they see to be easy targets. Therefore, if you have old or outdated tech currently cluttering your workplace, it could easily be the case that they will single you out. At the same time, you should ensure that you are performing all of the necessary upgrades as and when needed. As more and more employees are working from home and remotely, you certainly need to stress the importance of them doing this as well. Otherwise, you can easily end up in a situation where the door is left wide open despite your best efforts to keep it closed.
Implement a Strong Password Policy
Just as phishing has already been discussed as a key way for hackers to be able to access important files, it is also the case that weak passwords can present a major issue. Therefore, the password policy that you put in place needs to be a strong one. As well as encouraging different passwords to be used in a range of areas, it is also essential that you do more to keep these passwords updated on a regular basis. At the same time, as more and more tech becomes smart, this also means that there are potentially unsecured devices all over the place that you need to do something about sooner rather than later.
Ensure Your Data is Backed Up
Data is like gold dust in the modern world, and unless you are doing more to ensure that it is properly protected, you can easily end up in a situation where it can get hacked or otherwise lost. Therefore, you need to have a policy in place that ensures the data is properly protected. Ideally you hsuold have a cloud-based system running at the very heart of your company which automatically backs up your work and data. Not only is this important for your own data, but this will provide your customers with a layer of security on their personal and private details.
Cybersecurity needs to play more and more of a central role in the modern workplace. Therefore, if you are not doing enough to keep your data secure, this can lead to a whole host of other associated issues. These are just a few of the simple steps that you can take, but each one of them when taken together can help to present your company with a coherent strategy that well and truly achieves what you want to.
Tech
NGFW Capabilities: How They Differ From Traditional Firewalls

Next-generation firewalls (NGFWs) offer a range of security capabilities that go beyond traditional firewalls. They include deep packet inspection, application awareness and control, intrusion prevention, and more.
NGFWs also incorporate threat intelligence feeds that keep malware signature detection up-to-date. This keeps the IPS system running efficiently and helps keep cyber threats at bay.
Deep Packet Inspection (DPI)
Deep packet inspection (DPI) is a feature of NGFW capabilities that provides real-time, advanced network security protection. Traditional firewalls only read the header information of data packets, but DPI analyzes the contents of these packets to detect malware, cyber-attacks and other threats.
DPI also allows network managers to control traffic and ensure data is appropriately routed to its intended destination. This can help streamline the flow of messages, prevent bandwidth abuse and improve overall network performance.
In a world where digital data is delivered in little packets, DPI has become essential to protect against cyberattacks. NGFWs that include features like intrusion detection systems and content inspection employ DPI to identify and defend against network threats.
Internet service providers (ISPs) also use DPI to serve targeted advertising to users, implement lawful interception and policy enforcement to regulate illegal activities and monitor the quality of services. It can also be used to censor or block certain websites or materials, such as pornography, religious content and materials about political dissent.
Application Awareness and Control (AAC)
An NGFW can enforce application-aware security policies that prevent malicious traffic from entering the network. They can also help identify and block malware, a significant improvement in protecting networks from cyberattacks.
NGFWs are stateful firewalls that conduct a granular inspection of network packets from the data link to the application layer, where most threats originate. This allows them to get the full context of a packet, which helps make accurate filtering decisions.
They can identify safe applications using specific methods such as signature matching and in-depth analysis. This provides a team managing the firewall with better control and visibility.
In addition, NGFWs can decrypt encrypted traffic streams to see the content of HTTPS tunnels and protect against malware delivery. They also integrate well with incident tracking systems and help reduce maintenance costs.
NGFWs can also be managed centrally with a single application-aware security policy that eliminates the need to size, patch, upgrade or refresh appliances. This simplifies deployment, reduces rule conflicts and security exposure, and improves security policy consistency throughout the enterprise.
Intrusion Detection System (IDS) and Intrusion Prevention System (IPS)
IDS and IPS are the most common cybersecurity tools, often grouped in Next-Generation Firewalls (NGFW). They are both able to monitor network traffic for signs of threats. However, they differ in how they do so.
IPS will proactively block malicious requests. These are typically based on pre-defined rules and can be programmed to recognize attacks based on traffic or behavioral anomalies.
They may also use signature-based detection, which looks for specific byte sequences and patterns. This can include remote logins that break organizational policies, malicious attachments in emails or subject lines that could be a sign of a virus.
NGFW can use application awareness to inspect a request’s header information and payload. This can be a critical feature for organizations allowing users to download applications from the Internet.
Depending on the type of IDS or IPS you choose, you can be sure your organization will be protected from external and internal threats. However, it is essential to remember that IDS and IPS are not foolproof. They can be prone to false alarms and can’t block everything.
Endpoint Security
Endpoint security solutions are critical to any organization’s overall network security strategy. These tools protect against malware and unauthorized access, prevent data loss from phishing attacks, and help meet government compliance regulations.
Enterprises have used firewalls, VPNs, and other traditional security products to secure sensitive information and prevent unauthorized access to corporate applications and IT systems. However, the rise of BYOD and cloud services has eroded the traditional enterprise network perimeter and exposed businesses to new types of cyberattacks.
Today’s threats are sophisticated and organized, using advanced tactics and techniques to gain access to corporate environments. These modern Gen V attacks require in-depth network traffic visibility to identify, block, and respond to them.
An NGFW improves upon traditional firewalls by utilizing deep packet inspection (DPI) to inspect the entire body of each packet, not just the headers. DPI is designed to detect the presence of malicious code, steganography, and other attacks that might otherwise be missed by traditional packet filtering.
Next-generation antivirus technology has also become more responsive, enabling protection against emerging ransomware and phishing attacks that evade traditional antivirus software. These solutions use static and machine learning to defend against known and unknown threats in real-time, at machine speed, according to security policies set by security admins.
Network Visibility
Network visibility is the ability to view network traffic across all layers, which allows security teams to detect malicious activity and potential threats more efficiently. This is especially important in today’s world of data encryption, where malware can hide within encrypted traffic.
In addition, visibility enables administrators to identify bandwidth issues and unresponsive hosts, which can help minimize delay and optimize network efficiency. It can also help them determine what type of configuration tweaks are needed to improve performance and reliability.
NGFWs have evolved into IT multi-tools with many advanced features, including stateful access control, VPN, secure remote access and intrusion protection. For some businesses, these capabilities may be essential.
But for others, they are not. NGFWs are designed to work with physical, virtual and cloud-based networks and need to scale quickly.
As networks grow and complexity increases, keeping network visibility steady requires constant effort. This is particularly true for networks with multiple data centers and applications, advanced security tools, international mobile users, and data encryption.
Tech
Exploring the Benefits of Bluetooth Hearing Aids

Bluetooth technology wirelessly connects devices like headphones, smartphones and hearing aids.
Streaming music, phone calls and more directly from your smartphone or tablet to your hearing aids make for a more effortless, more precise listening experience free of wires’ frustrations.
However, while Bluetooth is great for streaming audio, some drawbacks exist. First, Bluetooth uses much power and can drain your batteries quickly, Rout notes.
Better Phone Calls
Receiving a phone call without delays or echoes is one of the benefits of bluetooth hearing aids, which may be quite beneficial for hearing aid users. Bluetooth technology improves this by allowing users to connect their phones to their hearing aids with no cord required.
Bluetooth is a wireless standard that powers everything from headphones to TVs. It was invented in 1994 by Jaap Haartsen, who wanted to allow two nearby devices to communicate without a wire.
He and his team devised a low-power signal, called short link radio, that could be transmitted through the air. They created a public standard that has allowed billions of devices to talk to each other.
Today, Bluetooth is used in devices from computers to cars and hearing aids. The technology allows for a seamless connection, letting users hear telephone calls, music, and television programs with minimal lag or interference.
Another significant benefit of Bluetooth is that it can save time and energy by reducing the need to recharge or replace your hearing aid batteries. As a result, it can make your life easier and more enjoyable.
If you’re interested in hearing aids with Bluetooth technology, work with an audiologist to get the best experience possible.
Better Video Calls
Bluetooth hearing aids are becoming increasingly popular, with many people finding they help improve their hearing. The technology is straightforward to use and helps improve your quality of life by making communicating with friends and family easier.
Bluetooth hearing aids work with any device with a wireless connection and can stream audio to your ears. They are also designed to improve your experience by reducing background noises, making it easier to hear what’s happening around you.
If you have an iPhone, it has a unique feature that allows you to use your phone as a remote microphone when using Bluetooth hearing aids. This makes communicating with your friends and family easier without wearing headphones, especially in a noisy environment.
Aside from helping you communicate with your friends and family, Bluetooth can be beneficial in several ways. For example, it can improve your ability to hear directions.
It can also help you hear when someone is speaking too loudly or making a lot of noise. It’s also a great way to communicate with people far away.
Another great benefit of Bluetooth is that it can help reduce the noise you hear during video calls. This can make understanding what’s being said easier and help you focus on the person you’re talking to.
Better Directions
Bluetooth is a wireless technology that allows hearing aids to connect to various devices. This includes mobile phones, computers, tablets, and TVs.
This connectivity feature helps hearing aid users stream calls, music, and more directly from their phones. It also eliminates feedback and static noise interference with traditional telecoil hearing aids.
In addition, bluetooth hearing aids can be paired with other Bluetooth-enabled devices, which allows wearers to switch between their phones, tablets, and TVs as needed. This also allows for a hands-free experience that is convenient and easy to use and can even help reduce battery drain by enabling people to control volume as they switch between devices quickly.
Several different manufacturers produce Bluetooth hearing aids that are compatible with multiple devices.
These products are available at different prices and can be purchased from a local distributor or an audiology center near you. They have many great features, including wireless charging and monitoring and tracking your hearing health.
One of the best features of these hearing aids is that they offer a unique reward program that makes it fun to adjust to hearing loss and earn points for lower payments or cash in on other hearing-related purchases—the reward program works by assigning a hearing health goal every week.
Better Sound Quality
Bluetooth technology has made it possible to directly stream sounds from devices like phones, computers and TVs to hearing aids. This creates a more personalized experience, almost like headphones, while delivering high-quality audio.
Bluetooth signals are very stable, which reduces feedback and whistling noises. This makes it easier to focus on the sound you’re trying to hear and allows for binaural hearing, which helps you understand speech and phone calls more clearly in both ears.
Some hearing aid manufacturers also offer streamers that hang from your neck or clip to your clothing and pick up audio from a Bluetooth-enabled device, like a smartphone or an MP3 player. Once the streamer picks up the audio, it re-transmits it to your hearing aids, usually through a proprietary 2.4GHz radio signal.
Another benefit of Bluetooth is that it can help you save money on battery replacements and recharges. Because Bluetooth connections are so reliable, your hearing aids may not always have to be plugged in.
Many of these accessories even have apps that help you manage your connections and adjust volume without touching your hearing aids. This makes them easy to use and great for people with busy schedules.
-
Social Media2 years ago
Who is Rouba Saadeh?
-
Social Media2 years ago
Mati Marroni Instagram Wiki (Model’s Age, Net Worth, Body Measurements, Marriage)
-
Entertainment2 years ago
12 Online Streaming Sites that Serve as Best Alternatives to CouchTuner
-
Entertainment2 years ago
Movierulz Website: Movierulzz 2021 Latest Movies on Movierulz.com
-
Social Media2 years ago
Brooke Daniells: Everything About Catherine Bell’s Partner
-
Entertainment2 years ago
4MovieRulz Download Telegu Movies | 3MovieRulz | Movierulz.com
-
Guides2 years ago
How to make selfies with Dorian Rossini
-
Entertainment2 years ago
Mangastream is Not Functional – How About Taking Alternative Online Movie Sites in 2021